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Animated Tutorials Coming Soon!
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F.A.Q. - Search Knowledge Base
Some commonly asked Questions and Articles can be found in our knowledge base. |
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Support Forums
Take advantage of our forums. Ask questions and get feedback. Create new discussions. SignUp today! |
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Create A New Help Ticket
Our Help Desk System is the quickest and most efficient way for you to get in touch with our company. It allows us to track your support query and send it to the correct person, while at the same time watching over our technicians to insure quality service. If possible, please utilize this system for all inquiries.
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View Help Desk Ticket & Thread
Through our automated Help Desk, you can view responses made to your tickets and post replies to them. If your problem is solved you can also close the ticket so that there are no more replies made to it.
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Contact Mouse Explorer
Are you looking for specific information, or have an inquiry that requires immediate attention? Please send an e-mail to:
info@mouseexplorer.com
It will be automatically converted into a help ticket.
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Retrieve Lost Ticket
If you are trying to access a ticket you've created in our automatic Help Desk System and cannot find your login code, use this from to enter your E-mail address and have your login information sent there. Please only enter the E-mail address that you used when you originally created your ticket, any other address will not work correctly. Your code will be E-mailed to you automatically once the correct address is entered.
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List of Pocket PC Devices Supported
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Support Policies
Please feel free to contact our support dept. at any time with questions regarding our products. We will not charge you anything for help with using, or installing our products as long as:
- The issue is, in fact, with our product.
- The issue is not related to, or does not require our assistance in installing third party software, or software requirements that are published on our website.
Support Issues for Customers
These support services are not limited and are provided for all of our customers provided that:
- Support issue is directly related to the usage of our products.
- You are able to provide a valid PayPal Order Number.
- You are able to verify your identity as an Mouse Explorer or previous versions.
- Your usage of our product is within our terms of service agreement -- you are not violating our license rules and regulations and are not using our product illegally.
Third Party Products
We do not support, held responsible for third party products. If your issue is related to a third party product, you can search our knowledge base for some suggestions.
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